Shipping :

We use best Courier partners like INDIAN POST, SAFE EXPRESS etc to ensure a speedy and safe product delivery.

 

Estimated Delivery Time :

After the order confirmation, the products will be dispatched in the next 15 days. The estimate delivery time, after dispatch is as follow :

Southern India : 15 working days from dispatch day

Northern India : 15 working days from dispatch day

 

Dispatch Details :

After the product dispatch, you will be provided with the shipment details and an approximate delivery duration, for easy tracking of the shipment and to ensure that you are available at the given address to receive the shipment when it is delivered. Mitticool Clay Creation is not responsible if the shipment is returned, due to unavailability of recipient at the address.

 

Delivery Charges :

Shipping charges will be calculated as per order placement.

 

Cash On Delivery :

Not Available.

 

Product Care & Packing :

Mitticool Products are fragile and requires to be handled carefully.

We ensure that the products are packed well, to avoid any form of damage.

 

Cancellation:

If the order is not dispatched, it can be cancelled, and we will refund the total amount or replace the order. However, order once dispatched cannot be cancelled.

 

Returns :

No returns except in case of damaged product received.

Due to transportation/product handling, if the product is found damaged when received, please mail us at orders@mitticool.com, with the pictures of the damage product, within 24 hours of the products received. We will ensure that you receive either a replacement/discount/refund, depending on case to case scenario. The decision in such cases will be at the sole discretion of Mitticool Clay Creation.

 

Queries/Suggestions/Feedback:

Feel free to drop us a mail at support@Mitticool.com for any queries,suggestions.

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