Frequently Asked Questions


1. About Mitticool Company.

Mitticool is based at Wankaner, Gujarat. Mansukhbhai Prajapati, a traditional clay craftsman, Who has developed an entire range of earthen products for daily use in the kitchen. Read an interesting story about how we started.

2. Why should i buy on mitticool website?

By buying from the official website you can be sure that Products you buy are genuine Mitticool’s product. There are many similar looking clay products available online which may have inferior quality.

3. Can i buy mitticool Franchise?

Yes, You can read more about it here Business with us.  Or Directly call us at +91 95370 77249 / +91 97262 77249 .

4. Is genuine Mitticool products available in offline store in my city?

Genuine Mitticool products are available in more than 300 offline stores across India. Find out whether it is available in your city Mitticool Store Locator

5. How do i track my order?

Here Order Detail you can find all available information regarding your order.

5. Can i get discount for bulk order?

Yes, We give discount for bulk order. Fill out this form (Please mention quantity in form if possible) Or Call us at +91 95370 77249 / +91 97262 77249

6. How do i return products?

We provide a full refund or replacement for any defective products if the product is purchased from our website ( and return request reported within 2 days from the date of delivery.

To initiate a return request please call +91 98251 77249 or write to us at 


1. How to use Mitticool fridge?

For the first time, it will take about 12 hours to get cooling. It is based on the principle of evaporation Use this refrigerator to cool Fruits, vegetables and milk and it retains original taste of it with natural cooling. Clean wall of refrigerator every 2-3 days for the same cooling effect.

2. How to use Mitticool Cooker?
  • Before you start cooking in the cooker pan, fill the pan with water or buttermilk for 2 days, which gives the pan better strength.
  • You can serve that water or buttermilk with the meal.
  • After you wash do not straight ways put the cooker on the stove Allow it to dry for a while.
  • While you wash, soak the cooker in boiled water for about an hour to retain its strength and then use sponge to clear stains.
  • It is advised to check the lid is properly tight before use.
5. What is Clay Water Filter?

Clay water filter is a natural and affordable alternative to an expensive water filter. This clay water filter can effectively separate out particles or microbes of size 0.9 micrometre or more in just a few minutes.

3. How to clean pots?

Mitticools’s Earthan Clay Water Pot is a very durable product. In order to keep it long lasting clean pot after every 3-4 weeks of usage with household water without using any cleaning agent or detergent.

4. How to repair leakage in clay products?

Leakage can be repaired by overlapping clay layer near the leaking area. If you need assistance feel free to call us  at +91 95370 77249 / +91 97262 77249